Relationships
Motivation
Balance
Leadership
Objectives
In order to manage people you need to understand
what motivates them, what they need and how to communicate with them in a
way that they will understand. This programme will enable you to communicate
effectively and understand and extend your own management style.
Content
Objectives
Successful people manage upwards as well as
downwards. Managing upwards means you are taking a pro-active approach which
demonstrates your suitability for promotion. Learn effective strategies
for communicating with your manager and how to outperform expectations.
Content
Objectives
This programme will give you an insight into
why certain people are difficult to deal with. You will learn effective strategies
to create win/win situations and understand how to communicate your message
in a way that others will understand.
Content
Listening and communication skills
Objectives
As a professional you need to have excellent
communication skills. The ability to give clients excellent service begins
with active listening skills. More than that you need to be able to communicate
clearly and consistently and be sure that your message is understood. You
will learn what gets in the way of effective communication and how to outperform
your clients' expectations.
Content
Client relationship management
Objectives
You will learn how to manage the client relationship
so that you exceed clients' expectations. The key skill involved in relationship
management is the ability to step into the shoes of the client so that you
can understand what they really want and how they want the service to be
provided. You will learn how to understand the client's preferred thinking
and communication styles and have the flexibility to respond in kind.
Content
Objectives
A key factor in winning business from clients
and prospective clients is how well you present yourself. Whether this is
informally in a social setting or a formal presentation at a beauty parade,
how you come across to other people is crucial. You will learn how to be
more authentic by making sure your message is in alignment with your beliefs
and values. You will learn how to match different thinking styles of the
audience and deliver your message with integrity and conviction.
Content
Objectives
To get people on board you need to be able to communicate effectively
with them. This is being able to understand their thinking styles so that
you know what they want, and being able to get your message across in a way
that they will understand. Learning to communicate in the thinking style of
the person you are communicating with can make an enormous difference to whether
your message is truly heard and your plans implemented.
Content
Objectives
This programme will help you enhance the impact of your personal
communication style. Enthusiasm, sincerity and charisma come from communicating
in a way that is aligned with your personal vision. This programme helps you
to be more authentic and to speak with clarity and confidence.
Content
Professional development training programmes
People
management
Managing
upwards
Handling
difficult people
Listening
and communication skills
Client
relationship management
Winning
business
Influencing
with integrity
Personal
presentation